The Packing Shed can offer a phone service that works through your internet connection.

The service is VOIP or Voice over Internet Protocol. Our service uses the SIP standard.

To use it you will require a SIP phone or SIP adapter, which allows you use a normal phone. We can provide an adapter preconfigured for you from $95.

For $10 per month you get a SIP line with:

A local number for your area
2000 minutes Free local calling per month
3 cents per minute nationwide calling (rounded to the nearest 5 cents per call)
21 cents per minute for NZ cell phone calling
Competitive international call rates, check out our international rates here.


If you have a fibre or a Naked Broadband connection with us, you can dispense with your normal phone line and save over $30 per month in line rental charges. You can transfer your existing phone number over to our service for a one off porting fee of $20.

VOIP lines will not work with alarm monitoring or medical alert services that require a normal phone line. A standard VOIP line will not work with fax machines, though we can provide dedicated fax VOIP lines.

You can monitor your usage from our members website
From there you can see your call history and costs right up to your last call.

You can change your SIP phone settings and voice mail settings from our SIP control panel website at

If you would like to find out more or arrange to get a phone line, call us on 0800 323002 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

The following star codes can be dialed from your VOIP phone to setup various features from your handset instead of logging into the live web site. Wherever you see 'xxx' below, this refers to a number you enter.

Emergency calls can be made by dialing 111 on the VOIP line. As VOIP lines rely on a working internet connection and an electric power source, you may be unable to make a call to 111 during a power outage or internet outage. It is recommended that you have an alternative means, like a cell phone, to contact 111 services.

Click below to go to our webmail client

You can use our accounts website  to see information about your account and usage.
( You will need a username and password for this site, contact This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a login and password if you dont have one)